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Privacy Policy – Knysna Electrical

 

Effective Date: 01/04/2025

Last Updated: 07/04/2025

At Knysna Electrician, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

By using our website, services, or engaging with us in any capacity, you agree to the terms outlined in this Privacy Policy.

 

1. What Personal Information We Collect

We may collect and process the following personal information:

  • Full name
  • Contact details (phone number, email address, physical address)
  • ID number or company registration number (if required for invoicing)
  • Payment details (when applicable)
  • Details related to the services requested
  • Communication history (e.g., email correspondence, job notes)

 

2. How We Collect Your Information

Your personal information may be collected:

  • When you complete a contact or booking form
  • Through direct phone, WhatsApp, or email communication
  • When you request a quote or accept our services
  • When you visit our website (via cookies or forms)

 

3. Why We Collect Your Information

We collect and process personal information for the following purposes:

  • To provide our electrical and solar services
  • To generate and send quotes or invoices
  • To schedule site visits or follow-ups
  • For record-keeping and compliance purposes
  • To improve our service and communication with you
  • To respond to inquiries or complaints
  • With consent, for marketing or promotions related to our services

 

4. Consent

By voluntarily providing us with your personal information, you consent to its processing in line with this Privacy Policy. You may withdraw your consent at any time by emailing us at  richard@knysnaelectrician.co.za.

 

5. How We Store and Protect Your Information

Your personal information is stored securely and protected from unauthorized access, alteration, disclosure, or destruction. Measures include:

  • Access limited to authorized personnel only
  • Password-protected devices and accounts
  • We do not store payment details beyond what is required for invoicing unless explicitly authorized.

 

6. Disclosure to Third Parties

We do not sell or share your personal information with third parties unless:

  • Required by law or regulation
  • Required to deliver our services (e.g., sending an installer or technician)
  • With your explicit consent

 

7. Your Rights under POPIA

As a data subject, you have the right to:

  • Request correction or deletion of your data
  • Object to the processing of your data

 

8. Data Retention

We retain your personal information only as long as necessary to fulfill our obligations or as required by law. Thereafter, data will be securely deleted or anonymized.

 

9. Use of Cookies (if applicable)

Our website may use cookies to improve your browsing experience. You can control cookie settings in your browser.

 

10. Contact Us

If you have any questions about how we collect, use, or store your personal information, please contact:

📧 Email: richard@knysnaelectrician.co.za

📞 Phone: 071 507 3960

🌐 Website: www.knysnaelectrician.co.za